umbrella Multi Storefront & SEO

Support

Talk to the person who built it

Umbrella is made by a small team. Support is not a queue you disappear into — the reply comes from someone who can read the code.

Write to us

One form, read by the person who built the thing you are asking about. No ticket number, no chat widget — with a team this size both would be theatre.

What to include

Already installed? Contact support in the app’s menu sends your message with your store’s setup attached, so none of this list is needed. It is there from the first screen, before setup is finished.

Writing from here instead? Umbrella works across your store, your theme and your domains at once, so a few details turn a day of back-and-forth into one reply:

  • Your .myshopify.com domain.
  • The storefront domain where you see the problem, and one URL on it.
  • What you expected, and what happened instead.
  • The Build value from Settings › About in the app. It tells us exactly which version you are running.

A check says something is wrong and you disagree? Open the page, use View source, and copy the <link rel="canonical"> line into your email. A custom domain can serve a cached copy for several minutes after a theme edit, so a check occasionally lags the live page — and that line settles it either way.

Installation help

Umbrella installs its own theme files — you review what changes and press one button, and there is nothing to copy. If a storefront is not coming out right afterwards, or your theme is customised enough that you would rather someone looked at it with you, say so here. Help with the wider setup — modelling brands, connecting domains, markets and languages — is described under setup service.

Reporting a security issue

Use the form above with Reporting a security issue selected. It reaches the same person, faster, and it does not sit in a public inbox on the way. Please do not open a public issue or post details anywhere first. We will confirm receipt, keep you informed until it is resolved, and credit you if you want the credit.

Please do not run automated scanners against merchants’ live storefronts. If you need a target to test against, ask and we will arrange one.

The form above, with Privacy, data or legal selected. Data access, correction, export and erasure requests are answered within 30 days; most are answered immediately, because most of what people expect us to hold we never collected. The privacy policy sets out exactly what we do hold.

Umbrella is a product of Nifty Design Solutions.